Experiencing an electric outage? See the outage map below...
Report it now. Call 1-800-813-5230 or visit SmartHub. The sooner we know about an outage, the sooner we can dispatch a crew to begin repairs. When you call, we may ask for your name, telephone number associated with your account, meter number and/or account number. You can see all outages on our system using our interactive outage map below. During large outages, we will post updates on Facebook.
What is the process of restoring power?
Restoring power after widespread outages is a big job that involves more than simply throwing a switch or removing a tree from a line. It involves a huge coordination effort with hundreds of linemen working in very dangerous situations. There is nothing routine when restoring power after a storm. Although SEMO Electric is committed to restoring the electric power to all co-op accounts as safely and quickly as possible, our initial goal is to safely restore power to the greatest number of members in the shortest time possible.
In order to accomplish that, the process begins with a damage assessment of the co-op's lines and facilities by employees who have been specifically trained to accomplish those tasks. The assessment allows the co-op to direct its resources (both labor and materials) to the areas where they are needed the most. Repairs are first made to the co-op's large transmission lines which carry high-voltage electricity to our distribution system from generation stations like AECI's coal-fired plant near New Madrid. Lines such as these must be repaired first along with any damage to transmission substations. Transmission lines serve many thousands of accounts.
Next in the process of restoration of power are the distribution substations and their respective main feeder lines. The co-op has 16 substations on its system and there are over 2,600 miles of distribution lines which are routed from the substations. Main feeder lines are those that you normally see alongside a highway. The number of members served by SEMO Electric's distribution substations range from a few hundred to nearly several thousand members - so you can see the importance of getting the substations back in service. Individual tap lines are repaired next in the restoration process. Tap lines typically serve the fewest number of members.