Troubleshooting

If your ONT is plugged directly into the wall:

1. Unplug your ONT (router).
2. Wait for 30 seconds.
3. Plug it back in.

Note: the full reboot cycle may take up to 5 minutes.

• For optimal speed, it’s recommended to connect your devices directly to your GoSEMO Fiber router.
• Your router will automatically perform band steering to ensure the best wireless speed.
• Depending on your location in your home, your devices will be connected to the most suitable network.
• Newer compatible devices will likely connect to the faster 5GHz network.
• The 2.4GHz network provides broader Wi-Fi coverage throughout your home.

For additional assistance, our 24/7 support team can be reached at (573) 321-9203.

There are a few things to take into consideration when testing your internet speed:

• Older devices may not have the necessary hardware for full wireless speed utilization.
• We recommend a device reboot if you suddenly experience a Wi-Fi slow down.
• Comparing speed test results on multiple devices can help determine if you’re having a connection problem, a wireless problem, or an issue with your specific device.
• Environmental factors can also play a factor in your wireless speed test results. Things like baby monitors, microwaves, and security cameras are what we like to call “Wi-Fi haters.”

For the most accurate results, it’s recommended to perform a speed test from a wired connection using the GoSEMO Fiber router’s speed test site.

The LEDs located on the corner of the GigaSpire provide information on the status and current state of the system.

Power-Up-Cycle Status

• WPS stands for Wi-Fi Protected Set-up
• It is a security standard that makes it easier and faster to connect your GigaSpire to other wireless devices

• Your device will still be supported on the 2.4 GHz radios.
• This would be due to your device’s limitation and unrelated to GoSEMO Fiber.

• To expand your connectivity options, you can buy a gigabit switch.
• Plug the gigabit switch into the LAN port on your GigaSpire.
• This allows you to connect and use multiple devices simultaneously.

• Disconnect the power cord from your GigaSpire device.
• Wait for 30 seconds.
• Reconnect the power cord to restore power to your GigaSpire.

If your device supports WPS, follow these steps:

• Refer to your device’s installation manual for instructions
• Locate the WPS button on the back of the GigaSpire
• Press the WPS button for less than 3 seconds when instructed