Additional Privacy

The subscriber warrants that they have complete authority to have internet and phone installation(s) made at the requested property and shall fully cover and compensate the company for loss or damage of any kind sustained by it by reason of lack of such authority. At any time during installation of internet or phone service(s) or at any time after, said service(s) may be terminated or refused without notice for: Having accomplished or assisted or attempting to illegally wire a dwelling with intent to defraud or obtain service(s) without compensation to GoSEMO Fiber, LLC., or creating a condition of harmful radio frequency emissions in violation of Federal Communication Commission regulations.

All equipment furnished shall at all times remain the property of the company and the company shall at all reasonable times, have the right to enter the property for the purpose of inspection and repair. The subscriber shall pay any tax which may be levied by any taxing authority upon the service, facilities, equipment, installation, or business of company except such federal or state income taxes which may be levied upon business concerns.

This service is subject to all provisions of the schedule of rates and rules adopted by GoSEMO Fiber, LLC. and are on file in its office and such schedule shall be subject to amendment at any time by GoSEMO Fiber, LLC. More information on service(s) available and rates and fees will be provided upon request.

In the event of any breech of this agreement by subscriber, or delinquency in payment for service provided by GoSEMO Fiber, LLC. or failure to abide by the rules and regulations of GoSEMO Fiber, LLC., all services (including broadband and digital phone service hereunder as well as premium services as applicable) may be forthwith discontinued without notice and at the option of GoSEMO Fiber, LLC., its property removed. Failure of GoSEMO Fiber, LLC. to remove such property shall not be deemed abandonment thereof. If the service is disconnected for nonpayment the account balance must be paid to have service restored.

The subscriber hereby acknowledges receipt of privacy notification. No person shall intercept or receive or attempt to intercept or receive or assist in intercepting or receiving any telecommunication services offered by GoSEMO Fiber, LLC. This includes the manufacture and/or distribution of equipment intended for unauthorized reception of telecommunication services. Any person who willfully violated Section 633 shall be fined no more than $1,000.00 or imprisoned for no more than six (6) months, or both. Violation for commercial advantage or private financial gain shall be fined not more than $50,000.00 or imprisoned for not more than two (2) years or both for the first offense. Any subsequent offense shall be fined not more than $100,000.00 or imprisoned for not more than five (5) years or both. All services are offered and billed on a monthly subscription basis from GoSEMO Fiber, LLC., 1505 S. Main Street, Sikeston, MO 63801.

Any check returned unpaid by a bank must be covered by cash, credit card or money order and the account will be billed an additional $20 bank service charge. Any delinquent balance unable to be collected by GoSEMO Fiber, LLC. will be submitted for legal collection and shall include, but not be limited to, basic and premium service(s) rendered, replacement equipment costs and collection fees.

Any service call determined to be “nonservice related” will be billed at the applicable rate for materials and labor.  All charges will reflect the cost of parts used and time spent performing the service.  All charges unable to be collected will be submitted for legal collections and reports will be filed with subscriber credit agencies.

PRIVACY NOTIFICATION

Section 631 of the Cable Communications Policy Act of 1984, as amended (the “Cable Act”), requires us to inform you, as a subscriber of services provided by GoSEMO Fiber, LLC., of the following matters.

1. COLLECTION. The Cable Act requires us to inform you of the nature of personally identifiable subscriber information that we collect and of the nature of the use we make of such information. Generally, the Cable Act permits us to collect and use only the information needed for the business of providing services to subscribers. In order that we may continue to provide reliable, high-quality service and maintain adequate records, we keep regular business records that contain your name, address, email address, telephone number, social security number, and other such personally identifiable information. Such records include billing, payment, deposit, complaint and service records, records of information you have furnished to us, such as the location and the service options you have chosen. We use this information to sell, maintain, disconnect and reconnect services: to make sure that you are being billed properly for the services you receive; to maintain financial, accounting, tax, service and property records including records required by the terms of our franchise; to comply with law; and for the purposes described below.

1. DISCLOSURE. The Cable Act requires us to inform you of the nature, frequency, and purpose of any disclosure which may be made of personally identifiable subscriber information, including an identification of the types of persons to whom the disclosure may be made.  Pursuant to the Cable Communications Policy Act (the “Cable Act”), GoSEMO is permitted to collect personally identifiable information and disclose such information to third parties only under the following circumstances: (a) when such disclosure is necessary to render, or conduct a legitimate business activity related to, the services provided to you; (b) when disclosure to a non-governmental entity is required by a valid court order, provided that you are notified of such order; (c) when disclosure is made to a governmental entity as authorized by the Electronic Communications Privacy Act, including as amended by the USA PATRIOT Act, or as otherwise permitted in connection with a criminal investigation of a subscriber; or (d) or upon your failure to affirmatively withhold consent from GoSEMO. Should you wish to withhold such consent, you may do so by either of the following methods: (1) sending an email to fiber@gosemo.com with the subject line “CPNI Opt-Out”; or (2) contacting a GoSEMO service representative at (877) 430-5418.  We may disclose personally identifiable information to employees, agents and contractors to install, market, provide and audit service on each occasion access is needed for the specific job at hand. We may release our subscriber list for marketing purposes. Access for these purposes is routine and does not occur with any specific frequency. Further, we may make our subscriber list available each month to an independent billing house to send bills; to mailing services and programmers; to outside auditors to check our records whenever such checks are required, which occurs irregularly; to attorneys and accountants on a continuous basis as necessary to render service to the company; to potential purchasers in connection with a system sale which occurs only at the time such sale is contemplated and to collection services if required to collect past due bills at such time as reasonable precautions against unauthorized access, use, and disclosure. However, we cannot guarantee that these precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.

1. RETENTION. The Cable Act requires us to inform you concerning the period during which we will retain subscriber information. As required by the Cable Act, we destroy subscriber information that is no longer necessary for the purpose for which it was collected unless there is a legitimate request or order to inspect the information still outstanding. Most, if not all personally identifiable information is retained so long as you are a subscriber and for such time thereafter as may be necessary to the conduct of our business.

1. BILLING. In the instance of a billing dispute, subscribers must notify us within 30 days of the bill issue date. If you do not dispute any charges listed on that statement you will be deemed to have waived any rights to contest such charges.

1. SUBSCRIBER RIGHTS. As described above, the Cable Act establishes your rights as a subscriber and the limits upon the service provider with respect to the collection and disclosure of subscriber information. You have the right to inspect our records that contain information about you and to correct any error in such information. If you wish to inspect the records at our system office pertaining to you, please contact us at the system business office at the address shown above, during regular business hours Monday through Friday 7:30 am to 4:00 pm. You may bring a private civil action in U.S. district court and you may seek to recover damages, costs and attorney fees if the limits under the Cable Act have been violated.

1. ADDITIONAL INFORMATION FOR OUR TELEPHONE SUBSCRIBERS: Section 222 of the federal Communications Act provides additional privacy protections for “customer proprietary network information,” also known as “CPNI.” CPNI is information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service, that we receive solely as a result of our provision of telephone service to you. In particular, this includes information contained in our invoices pertaining to telephone service (other than your name, address and phone number), and the details of who you call and who calls you. For your protection, we will not disclose your call detail records over the phone to an inbound caller, and we require the use of password to log into accounts where you can view your call detail information online. We use and disclose CPNI only in very limited circumstances as described below, and our policy is more protective of your privacy than is required by law. Although federal law permits us to use CPNI for certain marketing, we have elected not to use such information for marketing. We also do not provide or sell your CPNI to any third party for marketing activities. We only will use, disclose, or permit access to CPNI to provide you with the services to which you subscribe, including for use in directories; to bill and collect for communications services; to protect our rights or property, or to protect users or other carriers or service providers from fraudulent, abusive or unlawful use of, or subscription to, such service; to provide inside wiring installation, maintenance, or repair services; as required by law; or as expressly authorized by the subscriber.

1. SMS CONSENT & PRIVACY. By providing your mobile number, you consent to receive SMS messages from GoSEMO Fiber regarding service at your address. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP.” We do not share your mobile number with third parties or affiliates for marketing purposes. Mobile numbers will only be used for the purposes outlined in this form.

This document can always be found online at Privacy Policy – SEMO Electric Cooperative.

If you have any questions, please contact us at (573) 321-9203 or email info@gosemo.com.